Customer Service

Sacred Heart Blessings Handmade Catholic Rosaries & Chaplets customer service goal is simple:

We are committed to providing our customers total satisfaction. Every time. Guaranteed.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed. Contact us at SHBRosaries777@aol.com.

Shipping and Handling

I have tried to keep the cost down on shipping and handling as much as possible. After researching prices with the major carriers, the United States Postal Service (USPS) provides the lowest cost. All items are shipped at the lowest cost method to save you money on shipping. The usual shipping methods are USPS First Class, USPS Parcel Post and USPS Priority Mail when it is the lowest cost of the three listed here. All shipments are marked "Fragile" and "Handle with Care".

Shipping Costs
Shipping costs are based on the order's shipping weight rather than the order's total dollar amount. I believe this set up allows for the lowest and fairest shipping costs.

Handling Fees
Handling fees are a flat rate of $2.00 per order. Handling fees cover packaging materials and/or fuels costs. Packaging materials include, but are not limited to, bubble envelopes, boxes, stuffing paper/bubble wrap, tape, etc.

New email for all including international orders: SHBRosaries777@aol.com

Shipping Time
All rosaries are handmade to order and are shipped within 3-5 business days, unless the item has backordered parts. The webstore does not list backordered items. You will be notified by email of any backordered item(s), as well as the timeframe the item is expected to ship. Please note orders placed on Friday, Saturday and/or Sunday will ship no later than Wednesday, unless the item is backordered. Please scroll down to Backordered Items for explanation of backordered items.

If an order contains more than one item with one or more items backordered, the order will partial ship with the item(s) that are in stock. Your order will not be held waiting for the backordered item(s). The backordered item(s) will then ship when they are back in stock.

Delivery Time
The USPS does not guarantee delivery times on First Class and Parcel Post; however, they do give estimated timeframes.
USA Orders...
First Class has an estimated delivery timeframe of 3-5 business days.
Parcel Post has an estimated delivery timeframe of 7-10 business days.
Priority Mail has a delivery timeframe of 2-3 business days.
International Orders...
First Class and Parcel Post are not quoted delivery timeframes, as they can vary depending on the country. However, most international customers have received their orders within 7-10 business days from date of shipment.

Special Orders
It is suggested, if you need a rosary by a specific date, please email me at SHBRosaries777@aol.com for an estimated delivery timeframe. Also, please keep in mind during holiday seasons - Easter, Christmas, Mother's Day, First Holy Communion, Confirmation, RCIA, etc. - delays may occur due to higher order volume. We do our best to get orders to you by specific dates. Orders paid by check or money order will have to wait for clearance of the check or money order. Per our bank, this process can take 7-10 business days.

Backordered Items

Backorders sometimes happen. The webstore does not list items as backordered when you place your order. You will, however, receive an email notification within 24-48 hours of placing your order informing you of a backorder. The exception being any orders placed on Friday, Saturday, Sunday and/or holidays. In this case, you will receive notification no later than Tuesday or the second business day after the holiday. Your notification will let you know an item is backordered and when shipment is expected. The suppliers used are located within the United States and Canada. Parts from suppliers in the United States may take up to 2 weeks for us to receive. Parts from Canada may take up to 3 weeks for us to receive. You will be notified if your backordered item contains parts from Canada. I try to ship backorders within two (2) business days of receiving the parts.

To obtain the status of an order, enter the confirmation number and click Go!.